bedbd Privacy Policy

1Who We Are

bedbd is an online betting and casino entertainment platform operated at bedbd.io and targeting players based in Bangladesh. References to "bedbd", "we", "us", and "our" throughout this Privacy Policy refer to the bedbd platform and its operating entity.

bedbd acts as the data controller in respect of all personal data collected from Players through the bedbd platform. This means bedbd determines the purposes and means by which your personal data is processed. Where bedbd engages third-party processors (for example, payment processors and identity verification providers), those parties act strictly under bedbd's instructions and are bound by confidentiality and data protection obligations.

You may contact bedbd regarding any privacy-related matter by emailing [email protected] with the subject line "Privacy Enquiry". bedbd will acknowledge all privacy enquiries within 48 hours.

2Data We Collect

bedbd collects personal data in the following categories. We collect only the data that is genuinely necessary for the purposes described in this Policy — we do not collect data speculatively or beyond what is required.

bedbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric identifiers, or health data, except where directly relevant to a responsible gaming self-exclusion request (in which case only the minimum necessary information is retained).

3How We Collect Your Data

bedbd collects your personal data through the following channels:

• Direct Submission: When you complete the bedbd registration form, submit KYC documents, make a deposit or withdrawal request, contact bedbd support, or participate in a promotion.
• Automated Platform Tracking: When you browse the bedbd platform, our servers automatically log technical data including your IP address, device information, and session activity. This data is collected using server-side logging and client-side session cookies.
• Payment Processors: When you initiate a transaction via bKash, Nagad, Rocket, or a partner bank, the payment processor transmits transaction reference data to bedbd to confirm successful receipt of funds. bedbd does not receive your full bKash or bank PIN — only the transaction confirmation reference.
• Identity Verification Partners: When KYC documents are submitted, our third-party verification partner processes and confirms the authenticity of your documents and returns a verified/not-verified result to bedbd. The original document imagery is retained by bedbd in encrypted storage.
• Third-Party Analytics Tools: bedbd may use aggregated, anonymised analytics services to understand overall platform usage patterns. These tools do not identify individual users by name or account number.

4How We Use Your Data

bedbd uses the personal data it collects for the following specific purposes:

• Account Creation & Management: To create, maintain, and administer your bedbd player account, including processing login requests and maintaining your wallet balance.
• Age & Identity Verification: To verify that you are at least 21 years of age and that your identity matches the details provided during registration, in compliance with bedbd's responsible gaming obligations.
• Payment Processing: To process deposits from and withdrawals to your registered bKash, Nagad, Rocket, or bank account. All transactions are recorded for audit and dispute resolution purposes.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and other activities that violate bedbd's Terms & Conditions.
• Customer Support: To respond to your support enquiries via live chat, email, or WhatsApp, and to maintain records of resolutions for quality assurance.
• Responsible Gaming: To monitor your account activity for signs of problem gambling behaviour and to apply any deposit limits, cooling-off periods, or self-exclusion requests you have set or that bedbd deems necessary for player welfare.
• Promotional Communications: To send you information about bedbd promotions, seasonal bonuses (such as Eid specials, BPL season offers, and Pohela Boishakh campaigns), and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal & Regulatory Compliance: To maintain records necessary for compliance with applicable laws and to respond to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregate usage patterns to improve the bedbd platform's performance, layout, and game offering for players across Bangladesh.

bedbd will not use your personal data for any purpose materially different from those listed above without first notifying you and, where required, obtaining your explicit consent.

5Legal Basis for Processing

bedbd processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the bedbd Player Agreement — including account creation, payment processing, and game access — is conducted on the basis that it is necessary to perform the contract between you and bedbd.
• Legal Obligation: Certain processing activities — particularly KYC verification, anti-money-laundering checks, and record-keeping — are conducted on the basis that bedbd is required to carry them out by applicable law.
• Legitimate Interests: bedbd processes technical and usage data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving its services, provided such interests are not overridden by your rights.
• Consent: Where bedbd sends you promotional communications or uses non-essential cookies, it does so on the basis of your prior consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6Data Sharing & Third Parties

bedbd does not sell or rent your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive only the transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are independently regulated.
• Identity Verification Partners: Our KYC provider receives copies of identity documents you submit for verification. This partner is bound by strict confidentiality obligations and may only use the documents for the purpose of verifying your identity for bedbd.
• Fraud & Security Providers: bedbd may share IP addresses, device fingerprints, or transaction patterns with specialist fraud detection services to identify and block suspicious activity. These providers act as data processors under bedbd's instructions.
• Game Studio Providers: When you access live casino games powered by Evolution Gaming, Ezugi, Pragmatic Play, or other studios, your game session data (including bets placed and game outcomes) is shared with the relevant studio to operate the game. These providers are independently regulated game technology companies.
• Legal & Regulatory Authorities: bedbd will disclose personal data to competent authorities where required by law, court order, or legitimate regulatory request. bedbd will not notify a Player of such a disclosure where prohibited from doing so by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of bedbd's business assets, Player data may be transferred as part of that transaction. Players will be notified of any such change via email and on-platform notice prior to the transfer taking effect.

All third-party processors engaged by bedbd are required to maintain appropriate technical and organisational security measures and to process data only in accordance with bedbd's documented instructions.

7Cookies & Tracking Technologies

bedbd uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively. The following cookie categories are in use on bedbd.io:

bedbd does not use advertising cookies, retargeting pixels, or social media tracking scripts. We do not build individual advertising profiles from your browsing activity. Analytics cookies on bedbd collect only aggregate, anonymised data — they do not identify you personally.

Most web browsers allow you to control cookies through their settings preferences. Blocking strictly necessary or security cookies may prevent the bedbd platform from functioning correctly. Instructions for managing cookies in popular browsers are available from your browser's help documentation.

8Data Retention

bedbd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Active Account Data: Retained for the duration of your active bedbd account and for a period of 5 years after the account is closed, to support dispute resolution, fraud investigation, and legal compliance obligations.
• Financial Transaction Records: Deposit and withdrawal records are retained for a minimum of 7 years in accordance with financial record-keeping requirements applicable to payment platforms.
• KYC Documents: Identity verification documents are retained for the duration of your account plus 5 years after closure. Documents are securely deleted thereafter unless an ongoing legal obligation requires further retention.
• Support Communication Records: Live chat logs, email correspondence, and support tickets are retained for 3 years after the conversation is closed.
• Technical / Log Data: Server access logs and security event logs are retained for 12 months on a rolling basis, after which they are purged.
• Self-Exclusion Records: If you request self-exclusion, a record of that request is retained for the full duration of the exclusion period plus 5 years to prevent re-registration in breach of the exclusion.

When data is no longer required for its original purpose and no legal obligation mandates further retention, bedbd securely deletes or irreversibly anonymises it.

9Data Security

bedbd employs a multi-layered approach to protecting your personal data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the bedbd platform is encrypted using industry-standard Transport Layer Security (TLS). The bedbd domain uses HTTPS across every page.
• Encrypted Data Storage: Sensitive data fields — including identity document files, payment account references, and passwords — are stored in encrypted form at rest. Plain-text storage of sensitive data is not permitted within bedbd's infrastructure.
• Access Controls: Access to bedbd's production systems and player databases is restricted to a small number of authorised personnel. All access is logged, and privileged access is subject to multi-factor authentication.
• Penetration Testing: bedbd's platform infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, bedbd will notify affected Players without undue delay and will take immediate steps to contain and investigate the incident.

10Your Data Rights

As a bedbd player, you have the following rights in relation to the personal data we hold about you. These rights may be exercised by contacting bedbd at [email protected]:

• Right of Access: You may request a copy of all personal data bedbd holds about you. bedbd will provide this within 30 days of a verified request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data bedbd holds about you is inaccurate or incomplete, you may request that it be corrected. Identity-linked data corrections (e.g., name changes) may require supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. bedbd will comply where no legal obligation requires continued retention. Note that financial transaction records and KYC documents must be retained for the periods stated in Section 8 regardless of an erasure request.
• Right to Restrict Processing: You may request that bedbd limits the use of your data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to bedbd, for the purpose of transferring it to another service provider.
• Right to Object: You may object to bedbd's processing of your data on the basis of legitimate interests. bedbd will cease such processing unless it has compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional emails), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.

bedbd will respond to all data rights requests within 30 days. Where a request is complex or numerous, bedbd may extend this by a further 60 days, in which case you will be informed of the extension and the reason for it.

11Children's Privacy

The bedbd platform is strictly for adults aged 21 years and above. bedbd does not knowingly collect personal data from any person under the age of 21. If bedbd discovers that an account has been registered by or on behalf of a minor, the account will be closed immediately, the minor's data will be securely deleted, any deposits will be returned to the originating payment method where possible, and all game activity and winnings will be voided.

Parents and guardians of minors in Bangladesh are strongly encouraged to use device-level parental control software to prevent underage access to online gambling platforms. If you believe a minor has registered on bedbd, please contact [email protected] immediately so the account can be investigated and closed without delay.

12Changes to This Policy

bedbd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. When material changes are made, bedbd will notify registered Players via email and via a prominent notice on the bedbd platform.

The revised Policy will display an updated "Last Updated" date at the top of this page. We recommend that all Players review this Privacy Policy periodically. Your continued use of the bedbd platform after a change notification constitutes acceptance of the revised Policy. If you do not agree with the updated terms, you must cease using the bedbd platform and may request account closure by contacting support.

13Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact bedbd through the following channels:

• Email: [email protected] — use the subject line "Privacy Enquiry" for data rights requests and "Privacy Complaint" for formal complaints. Response within 4 to 12 hours for general queries; formal complaints acknowledged within 48 hours.
• Live Chat: Available 24 hours a day, 7 days a week via the bedbd platform. Live chat is best suited to general privacy questions; formal data rights requests should be submitted in writing via email.
• WhatsApp Support: Available 08:00 to 24:00 BST (Bangladesh Standard Time, UTC+6) for general queries and account-related questions.

bedbd takes all privacy complaints seriously. Upon receiving a formal complaint, bedbd will:

• Acknowledge receipt of the complaint within 48 hours.
• Investigate the complaint thoroughly and fairly, involving relevant internal teams as necessary.
• Provide a substantive written response within 30 days of receiving the complaint, explaining the outcome and any remedial action taken.
• Where the complaint cannot be fully resolved within 30 days, inform you of the reason for the delay and provide a revised expected resolution date.

If you are not satisfied with bedbd's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection supervisory authority in your jurisdiction. bedbd will cooperate fully with any such authority in the course of an investigation.